Open a Support Ticket
Join the Discord and use #esports-help to open a ticket. A staff member will respond as soon as possible.
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Frequently Asked Questions
How is player rating calculated?
Rating is a weighted formula based on K/D, kills per round, win rate, and assists — adjusted for sample size and tournament tier.
Why can't I find my profile?
Your Discord needs to be linked to your IGN via Polaris, Scrim League, or SFLT bots.
How long does it take to get a response?
Most tickets are responded to within 24 hours.
Where can I see upcoming tournaments?
All tournament announcements and registration details are posted in the #esports-news channel on Discord.
